Since 1979, Gary Gunn has
been helping shop owners achieve better lives. Over the course of his
automotive training career, he has facilitated hundreds of automotive
business classes, 20-Group meetings, and training events. His credentials
include a Bachelor of Business Administration from Lamar University, AAM
designation (Accredited Automotive Manager from the Automotive Management
Institute), and approved AMI Instructor. Gary is the CEO and President of
Automotive Service Leaders. Gary and his team have dedicated their focus to
helping shop owners maximize their return on investment in business
training.
Gary will be
presenting the following classes at the 2008 Conference:
Maximizing
Your Training Investment: Making it Payoff
This course is dedicated to ensuring your return-on-investment for your
training. Through his years of observing training events and their results,
Gary Gunn, AAM, has found that shop owners commonly have invested training
dollars in areas where they lack information. However, most shop owners,
after the investment, have found only marginal success with those
investments. This class is to answer the question – Why am I seeing little
or no results? Then, you will begin to understand what actions are necessary
to ensure the success of any training investment. The course materials will
provide tools for planning, taking action, and moving forward with proven
management techniques taught in training classes to create the payoff you
desire using his easy-to-use Payoff Tools©.
Client Communications Class Description and Overview
Three Hour Class Topics
1. Purchase Decision Chain
2. Enhancements and Essentials
3. Word Power
4. Recognizing Comments or Objections
5. Questioning Technique + 75 Questions
6. Making sense of it all
We will collectively write and document during class an Overall SOP
Standard Operating Procedures for Client Communications plus Six SOP
Standard Operating Procedures one for each of the six systems.
You will learn how to write and document your procedures so you can then go
back to the shop and start implementing on Monday.